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Patient Information

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What to bring

Please bring your Medicare Card to your appointment to process your Medicare rebates. The Banyans Medical Centre is a private-billing practice. For more information regarding appointment fees, please call 07 3155 3848.

If it is your first appointment with The Banyans Medical Centre, please complete your Patient Information form online. Alternatively, our reception staff can provide you with the Patient Information form upon arrival to your first appointment. Please allow an additional 10 minutes to complete this form prior to your scheduled appointment.

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Appointments

Appointments can be booked online or by calling reception on 07 3315 3848. 

Standard appointments are scheduled for 15-minutes. For complex or multiple concerns, please request a longer appointment (including Mental Health Care Plans).

Bookings for minor procedures and eating disorder consultations usually require assessment by our GPs at a previous visit.

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FAQs

What does it cost to visit a GP?

Please bring your Medicare Card to your appointment to process your Medicare rebates. The Banyans Medical Centre is a private practice, charging private fees. For more information regarding appointment fees, please call 07 3315 3848.

 

FEE’S

CONSULTATION TYPE FEE   MEDICARE REBATE
Standard Consultation – Monday to Friday $85.00 – $105.00 $39.10
Long Consultation – Monday to Friday $155.00 $75.75
Standard Consultation – Saturday $95.00 – $115.00 $39.10
Long Consultation – Saturday $165.00 $75.75

 

For other fees, please phone reception on 07 3155 3838

Appointments can be booked online or by calling reception on 07 3315 3848. 

Standard appointments are scheduled for 15-minutes. For complex or multiple concerns, please request a longer appointment (including Mental Health Care Plans).

Bookings for minor procedures and eating disorder consultations usually require assessment by our GPs at a previous visit.

If it is your first appointment with The Banyans Medical Centre, please complete your Patient Information form online. Alternatively, our reception staff can provide you with the Patient Information form upon arrival to your first appointment. Please allow sufficient time to complete this form prior to your scheduled appointment.

Please bring either your medical records or contact details of your previous treating GP to your first appointment. Our GPs can liaise with your previous treating GP to gain access to your medical records. 

Alternatively, if you have opted-in for the My Health Record system, you can provide your GP access to your key health information through the online portal.

Yes. If you would like a Telehealth appointment, please discuss this option with reception staff when making the appointment. You can call our reception on 07 3315 3848. 

National Home Doctor provides bulk-billed, after-hours Doctor home visits. Call 13SICK (13 74 25) after 6pm on weekdays (Monday to Friday), 12pm noon on Saturday, all day Sunday and public holidays. 

If it is an emergency, please call 000.

Our reception staff are unable to provide test results over the phone. The Banyans Medical Centre policy is for test results to be discussed with your GP. Your GP will request you to make follow-up appointments to discuss your results, if that is required. In some cases, they may call you to discuss your results. 

Appointments can be booked online or by calling reception on 07 3315 3848. 

Our doctors have their own arrangements regarding repeat prescriptions. Some may require you to see them for a consultation in order to arrange a repeat prescription, while others may charge a small fee to write prescriptions outside of consultations. Please check with your doctor regarding his or her arrangements.

No, pets are not allowed with the exception of service dogs registered with Guide Dogs Australia.

The Banyans Medical Centre complies with all current Queensland Public Health Directives regarding COVID-19 restrictions. For the most up-to-date information regarding restrictions, please go to the Queensland Health website.

Yes, The Banyans Medical Centre has wheelchair access via a ramp at the entrance.

Yes. Please contact our reception staff on 07 3315 3848 to organise DVA transport.

We value your opinion and welcome any suggestion you have that may improve the service we provide. Please speak to your doctor or Practice Manager Lisa Went.

We comply with Australian Government Legislation, ensuring that the privacy of our patients is maintained. A copy of our privacy policy below on this website or is at reception.

Further information is available from the Office of the Australian Information Commissioner (OAIC) on 1300 363 992.

If you have a problem with our service, we would like to hear about it. Please feel free to talk to your doctor or our Practice Manager, Lisa Went. You may prefer to write to us via email or a letter. We take your concerns, suggestions, and complaints seriously. However, if you wish to take the matter further, or feel that you need to discuss the matter outside of the surgery, please contact the Office of the Health Ombudsman on 133 OHO (133 646) or by email complaints@oho.qld.gov.au.