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Patient Information

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Referrals

Referrals are required for appointments with all of our medical specialists in order to receive a Medicare rebate. Referrals from other medical specialists are valid for three months, while GP referrals are valid for 12 months. Addiction Sciences Qld patients are advised to ask their GPs for an “indefinite referral” where possible and when treatment is likely to be required for longer than 12 months. For our allied health practitioners, a range of rebates are available for different treatment options when a referral is provided.

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Appointments

Please call reception on 07 3315 3848 for an appointment with one of our medical specialists or allied health practitioners. Alternatively, appointments can be booked online for some of our treating team. Appointment times can vary, depending on whether it is an initial consultation or a follow-up consultation.

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Specialist Clinics FAQs

What do I need to bring to my appointment?

Our experienced and professional staff will ensure your appointments are as beneficial as possible. To assist you, we have prepared the following checklist for your first appointment.

All patients seeing a medical specialist will require the following:

  • Referral letter from your GP or specialist
  • All x-rays, scans, nerve studies, pathology, and other test results
  • A list of your medications
  • Any questions you may have relating to your condition
  • Your Medicare card and Veterans’ Affairs card (if applicable)
  • Your private health fund details (if applicable)
  • If you are a WorkCover patient, you must bring all contact details for your insurer and your claim number. If you do not have a claim number, you are responsible for paying for the consultation at the time of your appointment.

For patients seeing our Addiction Medicine Specialists regarding opioid dependency, relating to both prescription medications and illicits drugs, you will need to bring:

  • The contact details (name of pharmacy, address, phone, and fax numbers) for a local pharmacy that is prepared to undertake dosing for the Queensland Opioid Treatment Program. This will require you to introduce yourself to the pharmacy prior to your appointment and ensure the pharmacist is happy to provide your dosing service. If you are experiencing difficulties in finding a pharmacy, please contact our Addiction Medicine reception staff who can provide some guidance.
  • A list of your medications
  • Any questions you may have relating to the program and your rehabilitation
  • Your Medicare card
  • Your private health fund details (if applicable)

For patients seeing any of our allied health practitioners, please bring:

  • Your Medicare card
  • Your private health fund details (if applicable)
  • Your referral (if you have one)
  • Your Allied Health Care Plan letter from your GP (if applicable)

Our medical specialists and allied health practitioners charge private fees. Bulk billing is not available.

Our reception staff are able to provide costs for initial and follow up consultations at the time of making your appointment. Medicare rebates are available for most consultations. You can contact our reception staff on 07 3315 3848.

We ask that all consultation fees be paid on the day of your appointment.

Fees can be paid by cash or credit card (excluding American Express and Diners.)

If you need to cancel or reschedule your appointment, please do so at least 24 hours ahead of your appointment time. You may incur a cancellation or failure to arrive fee if this does not occur.

There is a long list of patients waiting to see our doctors and allied health practitioners so your cooperation regarding the cancelling or rescheduling of appointments is appreciated.

To cancel or reschedule your appointment, please call our reception staff on 07 3315 3848.

Our medical specialists have their own arrangements regarding repeat prescriptions. Some may require you to see them for a consultation in order to arrange a repeat prescription, while other specialists may charge a small fee to write prescriptions outside of consultations. Please check with your specialist regarding his or her arrangements.

We also encourage patients to check the status of all essential prescriptions before their consultations in order to minimise disruptions caused by last-minute requests for prescriptions when our specialists may not be available.

To make an appointment to see your specialist, please call our reception staff on 07 3315 3848.

Our medical specialists participate in “no gap” arrangements with most private health funds, meaning the health funds are billed directly for any consultations our doctors have with members while they are receiving treatment in hospital.

Our experienced staff can facilitate your admission to hospital, if required. Please ask for assistance regarding this if needed.

Our reception staff can be contacted on 07 3315 3848 or reception.bowenhills@thebanyans.com.au

All information you provide during your consultations with our doctors, and any registration processes, is completely confidential. Personal information provided will never be disclosed, sold, or otherwise transferred to any third parties without your consent or explicit instructions.

We will not provide any information to My Health Record for patients who have opted out of this service.

All of our clinical digital information is protected by secure firewalls and stored in secure databases with online information exchange occurring via encrypted channels. Our policies and procedures comply with the Commonwealth Privacy Act 1988.

Appointments can be booked online for some of our medical specialists and allied health practitioners or by calling reception on 07 3315 3848.

Appointment times can vary, depending on whether it is an initial consultation or a follow-up consultation. For complex or multiple concerns, please request a longer appointment. For those seeking medico-legal reports or reports following workplace drug screening, please allow at least 40 minutes for your consultation.

Please check with your treating practitioner or our reception staff regarding the availability of Telehealth appointments as each has a different policy. You can contact our reception staff on 07 3315 3848 or reception.bowenhills@thebanyans.com.au

Yes, The Banyans Specialist Clinics has wheelchair access via a ramp at the front entrance. There is also plenty of disabled parking available.

Yes. Please contact our reception staff on 07 3315 3848 to organise DVA transport.

No, pets are not allowed with the exception of service dogs registered with Guide Dogs Australia.

The Banyans Specialist Clinics complies with all current Queensland Public Health Directives regarding COVID-19 restrictions. For the most up-to-date information regarding restrictions, please go to the Queensland Health website.